Privacy Policy

Last updated: April 23, 2026

1. Introduction

Superextra ("we", "our", or "us") operates the superextra.ai website and the Superextra platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information you provide

  • Account information — name, email address, company name, and role when you request access or create an account.
  • Communications — any information you include when you contact us via email or through the website.
  • Payment information — billing details processed by our third-party payment provider. We do not store full payment card numbers.

Information collected automatically

  • Usage data — pages viewed, features used, time spent, and interactions within the Service.
  • Device & browser data — IP address, browser type, operating system, device identifiers, and referring URLs.
  • Cookies & similar technologies — we use essential cookies to operate the Service and analytics cookies to understand usage patterns. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process your access request and manage your account.
  • Send transactional emails (e.g., confirmations, security alerts).
  • Send marketing communications, where you have opted in. You can unsubscribe at any time.
  • Analyze usage trends to improve features and user experience.
  • Detect, prevent, and address technical issues or fraudulent activity.
  • Comply with legal obligations.

4. Chat Conversations

When you use the Superextra chat (research conversations with our AI agent), each chat is given a unique URL. A few things about how chats are stored and shared are worth calling out:

  • Every question you ask and every answer you receive is durably stored in the cloud until you delete the chat. This includes the sources the agent returned and the activity summary for each turn.
  • Anyone with the chat URL can read it and continue the conversation. Treat chat URLs like sensitive document links — if the URL is shared, so is the chat.
  • Only the person who originally created a chat can delete it. Other people with the URL cannot delete your chats.
  • Anonymous browser identifiers are stored alongside chats. We record the anonymous identifier of the original creator and the anonymous identifiers of every browser that has contributed a message to the chat. These are not personally identifying on their own, but they are readable by anyone with the chat URL.
  • Operational activity events (e.g., per-turn search/tool activity) are retained for up to 3 days for debugging and reliability and are then automatically deleted. The question, answer, and source list for each turn are retained for as long as the chat exists.

5. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service providers — hosting, analytics, email delivery, and payment processing partners who act on our behalf and are contractually bound to protect your data.
  • Legal requirements — when required by law, regulation, legal process, or governmental request.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service. We may also retain data as necessary to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use the following types of cookies:

  • Essential cookies — required for the Service to function (e.g., authentication, security).
  • Analytics cookies — help us understand how visitors interact with the website so we can improve it.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us at privacy@superextra.ai. We will respond within 30 days.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable law.

11. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Superextra
Email: privacy@superextra.ai